For Owner-Run Businesses · Grand Rapids, MI

We streamline
how your business operates.

A teammate that knows the operation
like you do.

We work with owner-run businesses — the kind where the whole operation lives in the owner's head. We study how the work actually moves, then build you a teammate that learns from your files, asks before it acts, and stays sharp month after month. Every job starts with a one-week walkthrough.

Book a walkthrough See our solutions
Grand Rapids, MI · Working with businesses across the Midwest
Review Cycle — Live
Running
Cycle Opens auto-triggered Forms Sent each employee notified Responses Logged answers saved to sheet Summary Built AI writes report PDF Delivered emailed to manager
Reviews completed this cycle 14.2 hrs ↑
60%
average reduction in process time with workflow automation
20h
average hours saved per month in first engagement
90%
reduction in manual data entry with system integration
2–4wk
average time from discovery to first workflow live

Four ways we make
your operations intelligent.

We don't sell software. We give your operations intelligence.

Work that runs itself
We map your existing processes and build automated pipelines that run without anyone touching them.
  • End-to-end process automation across your stack
  • Triggered notifications and task routing
  • Multi-step approval and handoff flows
  • Scheduled reporting and data sync
e.g. A new client fills out your intake form and it auto-creates a project, notifies your team, and sends the client a confirmation. No one lifts a finger.
Example Client Intake Workflow
Form Submitted trigger · new client inquiry
Create CRM Contact logged to database
Send Welcome Email dispatched instantly
Schedule Follow-up +7 days, auto-triggered
A teammate that reads and acts
We deploy AI that handles the tasks that are too variable for simple rules — reading, reasoning, and acting on your behalf.
  • AI-powered intake and triage
  • Document parsing and data extraction
  • Automated email drafts and responses
  • Decision support and classification
e.g. An AI reads every inbound email, drafts a reply, flags anything urgent, and routes leads to the right person before you've opened your inbox.
Example AI Inbox Agent
Read email Draft reply Route lead Flag urgent
Tools built for your operation
Internal tools and client-facing portals built exactly for your operation.
  • Internal dashboards and ops command centers
  • Client-facing portals and status views
  • Form-to-workflow pipelines
  • Custom data management tools
e.g. A client-facing portal where customers track their project status, approve deliverables, and pay invoices.
Example Client Portal
portal.clientname.com
Portal Projects Messages Settings
Website Redesign Project
Phase 2 of 4 · updated 2 days ago
Discovery Design Build Launch
Design mockups ready Your approval needed
Review
Invoice #2041 · $2,400 Due in 3 days
Pay Now
Update from your team 2 minutes ago
Unread
View Full Portal →
One screen that tells the truth
Live visibility into what's actually happening in your business from one place, not five.
  • Real-time KPI dashboards
  • Automated report generation and delivery
  • Cross-system data aggregation
  • Revenue, expense, and pipeline tracking
e.g. One live screen showing open invoices, active projects, team workload, pipeline, and more.
Live Business Dashboard
Revenue $42k ↑ 18% Active Leads 94 +12 this wk Conversion 32% ↑ 4pts MONTHLY REVENUE PIPELINE Jan Feb Mar Apr May 62% Pipeline

The results speak
for themselves.

3.5h
saved per employee review cycle. That time is used for actual work instead of scheduling, chasing responses, and compiling feedback manually.
60-person company · Employee reviews
80%
reduction in manual data reconciliation. Their team went from hours of weekly copy-paste to a single review step.
Operations team · System integration
100%
of follow-up communications now automated. Not one appointment, invoice, or lead falls through the cracks.
Service business · Workflow automation

Here's what working
with us looks like.

Three steps, shaped around how your business actually works.

01
The Walkthrough

We come in (or hop on a call), shadow your team, and document every process that involves manual work. We map where time is leaking — data entry, missed follow-ups, disconnected tools, slow handoffs — and show you exactly what it's costing in real hours.

02
The Build

We design the automation and build it. Using your existing tools wherever possible, we layer in AI where it makes a real difference. We work alongside you the whole way to make sure you get exactly what you're envisioning. First automations are usually live within two to four weeks.

03
The Care Plan

Every build is documented and handed off running. We don't disappear. We stay on as your partner — monitoring, expanding, and adapting as your business grows. No new software for your team to learn.

our apps
Zacky Command Center

Centralize your operations.
Run everything from one place.

The Zacky Command Center is 100% custom-built for your business, not a template, not a generic tool. We study how you operate and build around exactly how your team works. And when something changes six months in, we're still here to change it with you.

  • All your projects, clients, and tasks in a single view
  • See what's urgent, what's waiting, and what's done
  • Your automations report back here, you decide here
  • Built for your operation, not a generic template
  • Ongoing support, updates, and changes as your business evolves
See Demo Get in touch →
✉
New inquiry · Metro HVAC
Automation proposal request
✓
Invoice sent
$2,400 · Apex Roofing
⚡
Follow-up triggered
3 contacts · Lakeside Dental
$18.2k
↑ 22% this month
Search...
Operations
Overview
Projects
Workflows
Clients
Finances
Invoices
Revenue & Expenses
People
Team
Prospects
S
Sarah K.
sarah@acme.co
Updated Jun 1, 2026
Overview
Acme Co. at a glance
What's Next 4 in queue
Lakeside Dental
Urgent
Add SMS reminders to booking flow
Medium effort
Internal
Task
Review Q2 invoice pipeline
Low effort
Metro HVAC
Waiting
Scope lead capture project
High effort
+ Add task
In Flight 3 projects
Lakeside Dental
Appointment Automation
Live · Running
All 4 workflows active
Add SMS reminders
Metro HVAC
Lead Capture System
Build · In progress
Form → CRM connected
Follow-up TBD
Apex Roofing
Invoice Sync
Ship · Vercel
Email parsing live
Dashboard view pending
Workflow Health · Last 14 days
Intake Form
Follow-up
Invoice Sync
Scheduling
esc
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Meet the Zacky Team

Kara Dedert

Kara

Systems & Automation Design

Kara is the founder of Zacky. She works at the intersection of operations, software design, and management, helping businesses run more efficiently with automation and AI. Her strength is operational design: taking messy, manual processes and making them clean. She's worked across a wide range of industries, finding the places where the right system changes how a business runs. At Zacky, Kara helps clients identify where they can optimize their existing systems and builds the bridges for them.

Evelyn Dedert

Evelyn

Design & Implementation

Evelyn is the designer behind the scenes. She works across both client projects and the inner workings of Zacky. For clients, she creates simple to complex automations on demand and connects their existing systems to a central location. On top of this, she handles ongoing maintenance. A client has an error, a customization, a new feature idea? She's got it.

Book a time with us.
Find out how you can get ahead.

Every job starts with the Walkthrough — one week, fixed price. You show us how the work moves, and you get back a ranked plan of what's worth handing off first and what it would save you.

kara@zacky.co

No commitment. Just clarity.